The initial joy of receiving user feedback quickly turns into existential pain when you realize they've sent an 18-minute screen recording of... absolutely nothing happening. Just a static screen. No audio. No cursor movement. No error messages. Nothing.
It's like trying to diagnose a car problem when the customer sends you a photo of their garage door. Closed. From across the street.
The real bug was the 18 minutes of your life that just disappeared forever.
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