When Your Customer's House Is On Fire But They Call Tech Support First

Picture it: 1999, dial-up era, when connecting to the internet sounded like robots screaming into the void. A customer's ACTUAL HOUSE is literally engulfed in flames, smoke billowing, everything going up like a bonfire—and what does this absolute legend do? Call tech support to ask if the ISP's servers are on fire because, you know, his computer is producing smoke and flames. The logic? "I'm connected to your internet, therefore YOUR servers must be the problem."

The sheer commitment to troubleshooting while your house burns down around you is honestly peak tech support customer energy. Forget evacuating, forget calling 911 yourself—no, no, the REAL emergency is whether the dial-up provider's infrastructure is experiencing thermal issues. The tech had to literally grab the marketing director and be like "CALL 911 NOW, NOT A DRILL."

This is the kind of customer interaction that makes you question everything about humanity and also explains why every tech support script starts with "Have you tried turning it off and on again?" Because apparently we need to add "Is your house on fire?" to the checklist.