The dystopian future of SaaS is here, and it's absolutely unhinged. No QA because the AI hallucinations are now considered "features" – who needs testing when you can just gaslight users into thinking bugs are intentional design choices? Customer support has been replaced by chatbots so expensive to run that you're literally not worth the API costs. And my personal favorite: you paid $10 for an app, so naturally you should tip the developers for... doing their job? It's like Uber but for software you already bought.
The cherry on top is that 95% SLA that promises only 1 hour of downtime per day. That's 18.24 days of downtime per year, but hey, the devs need their lunch break! Traditional SLAs aim for 99.9% or higher, but in 2026 we're apparently speed-running the race to the bottom. The startup playbook has evolved from "move fast and break things" to "move fast and monetize your users' suffering."
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