Oh. My. GOD. The existential CRISIS of tech support in its purest form! 😱
Support rep Sanjay is out here trying to be a THERAPIST while this poor soul is having a complete meltdown over a malfunctioning mouse. "Nothing helped I'm afraid" isn't just about the mouse anymore—it's about LIFE, people!
And then Sanjay with the philosophical "May I know why you are afraid?" like he's ready to dive into the customer's childhood trauma. HONEY, THE MOUSE IS THE LEAST OF THEIR PROBLEMS NOW!
The customer's deadpan "it's a figure of speech" response is the tech support equivalent of "Sir, this is a Wendy's." Pure comedy GOLD in the trenches of hardware support hell!