Not A Good Time To Be In IT

OH THE DRAMA OF IT ALL! 💅 You think you're so clever with your "quick ticket" to IT support, don't you? "Just remote in and click a button!" HONEY, PLEASE! What you don't realize is that behind every support ticket is an IT person who has already broken the system in seventeen different ways while trying to fix the eighteen ways YOU broke it first. We're not wizards, we're just professional chaos managers with caffeine addictions and a concerning familiarity with error messages that don't even exist in documentation. The audacity of end users thinking we'll be embarrassed when things don't work... sweetie, embarrassment left the chat YEARS ago along with our will to explain why "turning it off and on again" actually works!