Just Answer The Question

You know that feeling when a user reports "it's not working" and you're trying to help them, but getting basic information feels like conducting an enhanced interrogation? You ask what browser they're using. Silence. What error message did they see? "I don't remember." Can you reproduce it? "It just doesn't work."

Meanwhile, you're sitting there with your debugging toolkit ready, but you can't fix what you can't see. It's like being a doctor where the patient just says "I feel bad" and refuses to elaborate. The interrogation room vibes are real because sometimes you need to ask the same question seventeen different ways before getting a useful answer.

Pro tip: "Have you tried turning it off and on again?" isn't just a solution—it's also a stalling tactic while you figure out how to extract actual diagnostic information from someone who thinks "the computer is broken" is a complete bug report.