When your quarterly earnings report shows PS5 controller sales are up, but you realize it's because the stick drift is so bad that gamers are buying replacements every three months instead of new consoles. That's not growth, that's a warranty claim waiting to happen disguised as revenue.
The execs are celebrating metrics without understanding the underlying cause. Classic case of "we're measuring the wrong thing but the numbers look good so let's pop champagne." Meanwhile, the engineers are probably screaming into the void about build quality while management asks why they're not more excited about the sales figures.
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