Oh, the sweet irony of privacy-conscious users accidentally nuking their own ability to use the internet. Someone disabled all cookies thinking they're outsmarting Big Tech, then calls support wondering why they can't stay logged in anywhere.
The dev's initial reaction is pure comedic gold—"haha good joke mate"—because surely nobody would actually block ALL cookies and expect authentication to work, right? But then reality hits harder than a production bug at 5 PM on Friday. They actually did that. They really, genuinely blocked all cookies.
Here's the thing: session management literally depends on cookies (or similar mechanisms) to remember who you are between requests. Without them, every page refresh is like meeting the server for the first time. It's like showing up to work every day and expecting your boss to remember you, except you're wearing a different disguise each time.
Support tickets like these are why devs develop trust issues with user reports. "It's not working" suddenly becomes an archaeological expedition to discover what unholy configuration the user has conjured.
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